Shipping policy
📦 Shipping Policy
Thank you for shopping with Club Letto! Below you'll find all the details about how we ship your order. Every order comes with a tracking number and is delivered by Australia Post
🚚 Shipping Times Australia
We aim to dispatch all orders within 1–2 business days. Once shipped, delivery times are:
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Standard Shipping FREE: 3–8 business days
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Express Shipping $15.50: 1–4 business days
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International Shipping $25.00: 7–20 business days (varies by location)
You’ll receive a tracking number once your order has been shipped.
🌍 International Shipping
Yes, we ship worldwide! Please note that international customers are responsible for any customs fees, duties, or taxes charged by their country.
💸 Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally we run free shipping promos — keep an eye on our socials!
🛑 Order Issues & Delays
We are not responsible for delays caused by postal carriers or customs, but we’re happy to help where we can. If your order hasn’t arrived within the expected timeframe, please reach out to us at [insert your support email here] with your order number.
📦 Lost or Stolen Packages
If your package is marked as delivered but hasn't arrived, please check with your local post office and neighbours first. If it still can’t be found, contact us and we’ll work with you to resolve it.
✏️ Shipping Info Changes
If you made a mistake in your shipping address, please email us within the hour of purchase. If your order hasn’t shipped yet, we can fix it but once it's out the door, it's out of our hands.